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- RETURN & EXCHANGE -
☞ Important Notice
Products will be inspected carefully before shipping, replacement is only limited to shipping errors or discovering severe breakage when receiving the products. To return the products, please contact us within 7 days after received, meanwhile they must be kept new, well-packaged, must not be worn, washed, stained or other processed. For other reasons such as normal metal oxidation, defects of natural materials, defects by hand-made working, or deformations of packaging due to logistics, no return or replacement will be accepted.
☞ Shipping Details
If you want to have a return or exchange service and meet the above acceptable reasons, please contact the customer service hello@0924laboratory.com within 7 days after receiving the order, informing your name, order No., contact number, item details and the reasons why you need a return or exchange. We will not accept any return or replacement after the required time.
Refund Process
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Once we receive a request, we will contact you within 3 working days.
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Once we approves the refund request, please return the original & well-packaged item(s) within 3 working days, and reply the email to inform us with the courier name & tracking number.
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Once we receives the refund item(s), we will verify and complete the refund within 3 working days.
Exchange Process
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Once we receive a request, we will contact you within 3 working days.
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Once we approves the exchange request, please return the original & well-packaged item(s) within 3 working days, and reply the email to inform us with the courier name & tracking number.
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Once we received and verify the condition of the item(s), we will send the agreed upon exchange item(s) to you within 20 working days.